Frequently Asked Questions
rm9 FAQ — Find the answers you need right here
This section answers the questions players most often ask about deposits, withdrawals, account security, mobile play, and responsible gambling.
Whether you are a new player joining rm9 for the first time or a long-time member, this FAQ page has full answers to the questions we hear most often. It covers payments, account security, how to play on mobile, and how to set your own limits — so you can find what you need quickly from the sections below. For any question not covered here, you can reach rm9 staff any time through 24-hour Live Chat.
Deposit
When depositing at rm9 via KBZPay, Wave Money, or AYA Pay, the minimum amount per transaction is 10,000 Ks. This limit applies the same way across all payment methods, so regardless of which one you use, your deposit will not go through if it is below 10,000 Ks.
Deposits normally arrive in your rm9 account within a few minutes of the transaction completing. If it takes longer due to network issues, wait about 15 minutes and check again. If your balance still has not updated after 15 minutes, contact us via Live Chat with a screenshot of your transfer and our staff will look into it right away.
rm9 currently supports three deposit methods — KBZPay, Wave Money, and AYA Pay. These are the most widely used mobile wallets in Myanmar, making deposits straightforward. After transferring directly from your app, enter the reference number you received into the rm9 deposit form and confirm.
rm9 does not charge any deposit fees. However, KBZPay, Wave Money, and AYA Pay may apply their own service charges under their individual fee policies. Check the relevant app's support section directly for details on those rates.
Log in to your rm9 account, tap "Deposit", and select KBZPay. Using the phone number and amount shown, go to "Transfer" in your KBZPay app and complete the payment. Once done, enter the reference number from KBZPay into the rm9 deposit form and hit confirm. Your balance will be updated within a few minutes.
Protecting Your Account
The entire rm9 platform is protected with SSL encryption, meaning all data you send and all financial transactions pass through an encrypted channel. We do not sell or share players' personal information with any third parties.
Two-step verification (2FA) adds a second check on top of your password when logging in. This means that even if your password is compromised, it is much harder for anyone else to access your account. Enabling 2FA on your rm9 account gives you a stronger layer of protection over your funds and personal information.
Never share your OTP code with anyone. Legitimate rm9 staff will never ask for your OTP or password under any circumstances. If someone asks you for an OTP, they are attempting to scam you — end the conversation immediately and report it to rm9 customer support via Live Chat.
The only official rm9 website address is rm9.run. Domains such as rm9run.com or rm9-login.net may be fake sites. Always check the URL in your browser bar and confirm it starts with "https://" and shows a padlock icon. If you are unsure, ask us via Live Chat.
How to Withdraw
To withdraw winnings from the 200% welcome bonus, you must meet the wagering requirement.
You need to wager 20x the bonus amount before you can withdraw any winnings from the bonus.
For example — if you deposit 20,000 Ks and receive a 40,000 Ks bonus, you must wager 800,000 Ks
before you can withdraw any bonus winnings.
The minimum withdrawal amount at rm9 is 30,000 Ks per transaction.
You cannot submit a withdrawal request until your balance reaches 30,000 Ks.
Please check your account balance before making a withdrawal.
rm9 withdrawal services run 24 hours a day, 7 days a week — no breaks for weekends or late nights.
Night-time withdrawals are processed normally, and regardless of which day you submit your request,
funds will arrive within 10–45 minutes.
Reasons a withdrawal may show as "pending" — your player details may be under review,
or there may be an issue on the payment provider's side. If more than 45 minutes have passed
and the funds have not arrived, contact our staff via Live Chat with your withdrawal request ID.
After rm9 confirms your withdrawal, funds should normally arrive in your KBZPay, Wave Money, or AYA Pay account
within 10–45 minutes. This timeframe may vary depending on network load
and payment processing times.
Devices & How to Use
rm9's game system protects your sessions from being lost due to disconnection.
Slots and Live games save your session on the server so you can resume from where you left off.
All activity during a game is preserved until you log back in and refresh the page.
First, clear your browser cache — in Chrome, go to Settings › Privacy ›
Clear browsing data. If that doesn't help, close and reopen your browser,
or try opening rm9.run in a private/incognito window. If the issue continues,
switch to a different Wi-Fi network and contact us via Live Chat.
You can play rm9 directly from your phone's browser (Chrome, Samsung Browser, Firefox)
without downloading any app. The website is built with a mobile-friendly design, so
slots, Live Dealer games, and football betting all work smoothly on your phone.
rm9 works on Android phones and tablets, iOS (iPhone / iPad), Windows PCs, and Mac
computers. Access it with an up-to-date Chrome, Safari, Firefox, or Edge browser.
If you're on an older browser, try using it as-is or update it and log in again.
Self-Limits
Players at rm9 can request their own deposit limits.
If you want to set a daily, weekly, or monthly limit,
you can discuss this with our staff via Live Chat. rm9 always supports
responsible play and financial safety.
Cooling-off (temporary closure from one day up to one month) or self-exclusion (for a longer
period) can be arranged through Live Chat. Let our staff know the duration and reason
for your request. rm9 will handle your request seriously and will not
question your decision.
rm9 takes responsible gaming seriously. If gambling is causing financial
or personal problems, you are welcome to talk it through with rm9 Live Chat
staff. If you need professional support, visit our Responsible Gaming
page for a list of organizations that can help.
The rm9 platform allows access to 21+ only.
This age restriction is strictly enforced to protect underage players and to promote responsible gambling. Account registration and playing are
not permitted for anyone under 21 on rm9.
Chasing losses, being unable to control the urge to gamble, borrowing money to gamble, and experiencing relationship problems due to gambling are warning signs to watch out for. If you notice any of these in yourself, contact rm9 Live Chat immediately and we can help you set limits.
Contact us for help
If your issue is not covered in the questions above, rm9's Myanmar-language Live Chat service is available 24 hours a day. You can also reach us by email at [email protected] for a full and detailed response.
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