Your Personal Information Protection Policy
rm9 takes players' personal information seriously and keeps it secure, as explained on this page.
Last updated: 30 October 2026Introduction
rm9's Privacy Policy explains in detail what personal information is collected, how it is handled, and how it is protected when players use this platform. By accessing or registering on this platform, players are considered to have accepted the terms set out in this policy.
rm9 protects players' personal information using SSL encryption and uses it only to improve our services. After reading this policy, if you have any questions please contact [email protected].
1. Personal Information We Collect
rm9 collects the following personal information in order to provide services and protect the security of players' accounts.
1.1 Information Provided Directly
- Full name (first name and parent's name)
- Contact phone number or email address
- Date of birth (to verify age 21+)
- Username and password created by the player
- Name or phone number associated with payments
1.2 Automatically Stored Information
- IP address and device type
- Browser type and operating system
- Pages visited, games played, and time spent
- Data from cookies and similar technologies
- Deposit / withdrawal records
1.3 Information Received from Third Parties
From payment services such as KBZPay, Wave Money, and AYA Pay, rm9 receives only information related to payment confirmation. This is used solely to confirm payments, without accessing the transaction details between the player and the payment platform.
2. How Information Is Used
rm9 uses your personal information only for the following purposes.
- Account creation, verification, and management
- Processing deposits and withdrawals
- Recording gameplay patterns and history
- Implementing Responsible Gaming measures
- Fraud prevention and cybersecurity
- Sending service-related notifications
- Platform improvement and service analytics
- Meeting legal and regulatory requirements
rm9 uses player personal data only to improve the player experience — not to sell it to advertisers or unrelated third parties.
3. Cookies and Tracking Technologies
The rm9 platform uses cookies and similar technologies to improve the experience for players.
3.1 Essential Cookies
These cookies are strictly necessary to provide the service. If they are blocked, the platform will not work correctly. Examples include session management and security verification cookies.
3.2 Analytics Cookies
These are used to understand how players browse the site and to improve the service. You can disable them from your browser settings, though some features may then be limited.
3.3 Cookie Management
Players can control cookie use from their browser settings. Please note that changing cookie settings may affect how fully you can use the website.
4. Sharing Personal Data
When rm9 shares player personal data with third parties, it does so only within the following framework.
4.1 Service Providers
Only the data strictly necessary is shared with companies that support rm9's services — such as payment processors, cybersecurity providers, and server hosting providers. They must follow our instructions and are not permitted to use the data for their own purposes.
4.2 Legal Requirements
Where personal data must be disclosed due to a legal requirement or an order from a competent authority, only the required data will be provided, and we will make every effort to notify the player as permitted by law.
4.3 What We Do Not Share
rm9 does not sell, rent, or share player personal data with advertising companies, data brokers, or unrelated third parties.
5. Personal Data Security Measures
rm9 has put in place the following technical and operational safeguards to protect player personal data.
- SSL Encryption — All data transfers to the platform are protected with TLS encryption
- Password Hashing — Player passwords are hashed and never stored in plain text
- Access Control — Personal data can only be accessed by staff who need it
- Regular Security Audits — The server and platform are reviewed regularly for security
- Breach Response — In the event of a data breach, players will be notified immediately
While these safeguards are robust, we acknowledge that no technology can guarantee 100% security for every data transfer over the internet, and we encourage players to take care of their own account passwords.
6. Personal Data Retention Period
rm9 retains player personal data according to the following framework.
- Active Accounts — Retained for as long as the account remains active
- Payment Records — Retained for the period required by financial regulations
- Closed Accounts — Retained after closure for as long as required by business and legal obligations
- Gaming History — Retained for the period required by Responsible Gaming and related legal obligations
Personal data that no longer needs to be retained is securely deleted by rm9.
7. Player Rights
Every player has the following rights regarding their personal data.
7.1 Right to Access
You can request to see what personal data rm9 holds about you.
7.2 Right to Rectification
You can request that inaccurate or incomplete personal data be corrected.
7.3 Right to Erasure
You can request that your personal data be deleted, provided this does not conflict with legal requirements. Data that must be retained by law — such as payment records — cannot be deleted.
7.4 Right to Object
You have the right to object to certain types of personal data processing. In that case, rm9 will either restrict the processing or clearly explain why there are compelling legitimate grounds to continue.
7.5 Right to Data Portability
You can request a copy of the personal data we hold about you in a readable format.
To exercise these rights, contact us by email at [email protected]. rm9 will acknowledge your request and act on it as quickly as possible.
8. Protection of Children's Personal Data
The rm9 platform is intended for players aged 21+ only. rm9 does not knowingly collect or process personal data from anyone under the age of 21.
If you become aware that a child has submitted personal data, please notify us immediately at [email protected] and we will delete that data without delay.
9. Third-Party Links
The rm9 platform may contain links to third-party websites. Those websites have their own privacy policies, which may differ from rm9's, and rm9 is not responsible for how they handle personal data. Please read their policies separately when visiting any third-party website.
10. Policy Changes
rm9 may update this privacy policy at any time. If significant changes occur, players will be notified through the platform or by email. Continued use of the platform after any update is considered acceptance of the changes.
The last revised date of this policy is 30 October 2026.
11. Contact Us
If you have questions about rm9's privacy policy or wish to exercise your personal data rights, you can reach us through the following channels.
- Email: [email protected]
- Live Chat: Myanmar-language 24/7 Live Chat support is available
rm9 will do its best to respond as quickly as possible and will handle all personal data-related requests with care.