rm9 Responsible Gaming — Play safe and play within your limits
Gaming is a form of entertainment and should never cause you harm — rm9 provides easy-to-use tools and services so every player can play safely.
We care about every player having a genuinely enjoyable experience. Gaming should be fun and a good use of your time — not a source of financial difficulty, relationship problems, or addiction. That's why rm9 has made it as simple as possible for players to access the tools they need to stay in control.
We understand that gambling problems can affect anyone. What matters most is recognising them early and having the courage to seek help. On this page you can read about the self-control tools, support options, and information we provide.
21 years and over only
All rm9 services are open to players aged 21 and over only. This requirement is in place to protect children and young people and to maintain a responsible gaming environment. It is strictly enforced through identity verification when creating an account.
Parents and guardians are encouraged to use appropriate parental control tools on shared computers or phones to prevent minors from accessing rm9.
This platform is for players aged 21 and over only
The control tools we provide
Deposit limit
You can set your own maximum deposit amount per day, week, or month. If you want to adjust this limit, you can reduce it immediately. Increases are held for three days before taking effect — that's our policy.
Session time limit
You can set your own playing time. When the time is up, you'll receive a reminder and be encouraged to take a short break before continuing.
Time-Out (temporary pause)
You can temporarily close your account for anywhere from 24 hours to 6 weeks. During this period you cannot log in or play, and bonus offers are also paused. It's a good way to take a step back and regain control.
Self-Exclusion
Players who want to stop gambling can request a long-term self-exclusion. The request is implemented immediately and blocks access for a period of 3 months to 5 years.
24/7 Support
You can reach our 24/7 Live Chat in Myanmar language at any time. If you are looking for help because gambling is feeling like a burden, contact us via Live Chat — we are here to listen.
Gambling History and Review
You can check your deposit, gameplay and withdrawal history in your account at any time. Review your gambling patterns regularly and assess for yourself whether it is working in your favour.
Check yourself for gambling problems
Go through the questions below. If you can answer "yes" to more than one, we encourage you to contact our team for support.
- Do you find yourself gambling to try to win back money you have lost?
- Do you want to limit your gambling time but find yourself unable to stop?
- Has gambling caused problems with your family, friends or work?
- Have you used money meant for phone bills or food to gamble?
- Do you want to hide your gambling from your family?
- Do you feel angry or upset after a bad night of gambling?
Get Help
If you need help with a gambling problem, you can contact rm9's Live Chat service 24/7. Our team will assist you in Myanmar language. You can also reach us by email at [email protected].
If you want to set up a self-exclusion or extend a limit, tell us right away via Live Chat — we will action it immediately.
How to use the control tools
Log in to rm9
Log in to your rm9 account and open Account Settings.
Find the "Responsible Gaming" menu
In Settings, select the Responsible Gaming section.
Choose the tool you need
Pick whichever you need from deposit limits, play time limits, Time-Out or Self-Exclusion.
Set your limit and save
Enter the amount and duration, then confirm. Some changes take effect immediately; others (such as increases) go through a required cooling-off period before being confirmed.
Contact Live Chat if you need help
If you cannot find the setting or need an immediate self-exclusion, contact our team via 24/7 Live Chat — we will help you.
Healthy gambling guidelines
Set a budget for gambling
Decide in advance how much you are willing to spend. If you lose, do not keep gambling to "win it back" — that is one of the most common signs of a gambling problem. Stop when your set budget is gone.
Remember that gambling is entertainment
Think of gambling as a form of entertainment, not a way to make money. When you decide to play, go in already knowing how much you could lose.
Manage your gambling time
Keep an eye on the clock while you play. Take regular short breaks and spend the rest of your day with family and friends. Research shows that the longer a gambling session goes on, the more your judgement declines.
Do not gamble when you are sad or angry
Do not use gambling as a way to cope when you are not feeling good. Your decision-making is weaker at those times and the chance of losing money is higher. Only play when you are in a good state of mind.
rm9 is ready to help you play safely
Playing with self-control is the mark of a responsible player. You are welcome to explore rm9's games safely.
Log in to rm9